Digital Products
All digital products offered by Pathfinder Digital Hub, including guides, toolkits, planners, and resource kits, are considered used upon download or access and are non-refundable as a general rule. We encourage you to read all product descriptions carefully before purchasing.
We want every purchase to feel right for you. If you are unsure whether a product is the right fit, please reach out before you buy, and we will do our best to help you decide. You can contact us at [email protected].
Exceptions
While we do not offer refunds as a standard policy, we handle genuine issues on a case by case basis with fairness and common sense. If any of the following apply, please contact us within 7 days of purchase:
- You did not receive your product after purchase
- You were charged more than once for the same order
- The product contained a significant technical fault that prevented you from accessing the content
We will always aim to resolve any issue promptly and fairly. Where a refund is warranted, we will process it without hesitation.
Delivery Issues
If you have not received your digital product after purchase, please check your spam or junk folder first. If it is still missing, contact us at [email protected] with your order details and we will ensure it is delivered to you promptly.
Bundle Purchases
Bundle purchases are subject to the same policy as individual products. If you have a concern about a bundle you have purchased, please contact us and we will review it with the same fairness and common sense as any other enquiry.
Payment Processing
All transactions are processed securely through our payment gateway. We do not store your payment details. If you have a billing concern, please contact us at [email protected] within 7 days of your purchase.
Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected]. We are here to help, and we will always respond with honesty and goodwill.